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Guarantee

30 Day Satisfaction Guarantee or your Money Back

30 Day Satisfaction Guarantee or your Money Back

By the time most people find us, they will have visited the vet already numerous times and will have spent even more money on all sorts of different products. At Anicura, we completely understand that you therefore might feel hesitant about spending money again on something that you don’t know yet. As a result we have created our 30 Day Satisfaction Guarantee, which will allow you to try our products and return them within 30 days if you are not completely satisfied with them!

If you are not fully satisfied with the Anicura products it's very simple to get your money back:

  1. Call 0208 979 3592 to notify us of the return. Please have your order number to hand so we can check your account.
  2. Post the products back to Anicura at Unit 8 – Kempton Gate, Oldfield Road, Hampton, Middlesex, TW12 2AF, United Kingdom. Please include a copy of your order confirmation as this will help us process a refund, without this it may lead to a delay with processing your refund. If you do not have your order confirmation available, please call us on 0208 979 3592
  3. We will refund the money to you within 5 working days of receiving the returned products.

NOTES: For orders that were paid by card, please allow up to 5 working days for the refund to show back in the payment account. With PayPal orders, please allow at least 24 hours for cleared funds.

The physical condition or amount used of the products being returned will not affect the refund process. This is a NO QUIBBLE guarantee!

*cost of postage to be covered by the sender unless the product is faulty or wrong item has been sent. Return postal charge depends on the size and weight of parcel, but will be similar to the initial delivery charge paid to receive the order. It is advisable to obtain proof of postage from the postal service used.

30 Day Money Back Guarantee is only applicable to purchases made on this site and directly with Anicura Ltd.

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